Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is in new and unworn condition within 30 days.

Please note that customers will be responsible for shipping costs for international orders.

Any returns must be in the original packaging with proof of purchase.

TILO Jewelry has the right to reject any return that does not meet these requirements.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 3-5 business days in the U.S. We also offer expedited shipping at checkout. For international orders, the shipping is generally 7-10 business days depending on the location.

If your order hasn't arrived after two weeks, please contact us and we will look into the details right away.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!